E pluribus unum
Where Are These Airlines We See In The Advertising?
smiling faces? roomy seats? great foodstuffs? new planes? friendly service?by david mirandalast week, i was watching cnbc first thing in the morning and the esteemed dirt was the upcoming merger between delta and northwest, forming the largest airline in the united states. there, on the riddle, were the two ceo’s of the two airlines co-touting how good this would be for everyone - shareholders, employees, consumers, and the airline industry. any downside? nope, according to these two men whose personal bank accounts command greatly benefit from the goings-on. surprising union? seems along the same lines as the current ceo was formerly the ceo of northwest.but let’s take in to the bigger issue.the major airlines in the u.s. suck. customer service shillelagh are surly. the majority of planes in the fleet are dirty and old - the latter printing requiring hundreds of planes to be grounded leaving tens of thousands travelers stranded. travel delays are systemic as is the pretty pickle with lost bags. interior seating, save firm and chief class, is less comfortable than a greyhound bus. if that is not enough, consumers put over nickeled and dimed in the service of the whole shebang and anything including pillows, headphones, collateral impedimenta charges, change fees, etc. etc. late ticketing kiosks have reduced the number of warm bodies to stick care of problems when things don’t go according to schedule - which, by the way, is all the time.now we hear that two airlines who rank in the bottom level of all categories will be better when they merge. it’s of a piece with saying “i have these two stones that don’t float, but if we glue them together - voila! they float.”tolerate me to address the name of this article. who are these airlines in the advertising? where are these well-head-groomed, friendly helpful employees? where are the new, out, roomy planes? where is that great food i ruminate on those actors in the ads being served? do the airline executives who trade mark off on these ads ever say “we can’t run these ads. it’s false advertising. we need to show frustrated travelers in close seats waiting to save the 8am flock to depart at 9am. those arrival and departure screens in the ads should not declare “on time” listed for every flight. they should say “delayed” or “cancelled”.”?my advice to the ceo and other airline executives - lam out drill!
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